IT Support
WhizzIT provide dependable IT support for businesses, helping them stay productive, secure and focused without the stress of managing their technology.
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Fast & Effective IT Support
Our IT Support involves the ongoing maintenance and management of your end users, hardware and infrastructure. This ensures your business continues to run smoothly and without interruption, even when technical issues arise, as they inevitably do. Support can cover everything from simple tasks like password resets and setting up new users to more complex challenges like tackling cyber security threats and resolving security issues.
Remote IT Support
Remote IT support allows our technicians to access your systems securely....
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Remote IT support allows our technicians to access your systems securely from any location to resolve technical issues quickly and efficiently. This service means you can receive expert help without the need for a visit, saving both time and cost. From fixing software errors and updating applications to managing security alerts and resolving connectivity issues, remote support keeps your business running smoothly with minimal disruption. It is an ideal solution for businesses that need fast responses and constant access to reliable technical assistance.
Onsite IT Support
Onsite IT support provides hands-on assistance directly at your premises....
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Onsite IT support provides hands-on assistance directly at your premises for issues that require physical attention or a personal touch. Our engineers visit your location to handle tasks such as hardware installation, server maintenance, network setup, and complex troubleshooting. This face-to-face service ensures your systems are fully optimised and any issues are resolved with precision and care. Onsite IT support is perfect for businesses that value direct technical help and want peace of mind knowing an expert can be there when needed.
Managed IT Support
Our Managed IT Support Services are meticulously crafted to ensure maximum productivity for your business. We adhere to the ITIL continual improvement model, employing cutting edge technology to provide unparalleled levels of support. Our Remote IT Support services allow swift resolution of technical issues from a distance, while our On-Site Support ensures a hands on approach for more complex problems. With our expertise and commitment to excellence, you can trust us to keep your business functioning smoothly and efficiently.
Remote IT Support
This entails the ongoing maintenance and management of your end users......
On-Site IT Support
On-Site IT Support provides the invaluable service of having a skilled IT technician......
Here's What's Included With Our Managed IT Support
We don’t just offer excellent IT support. We become a strategic partner for businesses of varying sizes, whether you are a small, medium or large organisation.
From general advice and troubleshooting to diagnosing and resolving complex issues, we offer fully managed IT Support services backed by clear service level agreements (SLAs). We take full ownership responsibility for your technology, delivering a best in class level of IT support tailored to your needs.
Unlimited Remote Service Desk By Telephone & Ticketing System
Automated Updates & Patch Management For Windows OS
Advanced Endpoint Protection For Windows and Mac OS Devices
Lightining Fast Service Level Agreements (SLAs) & Rapid Resolution Times
Optional On-SIte Support When Required For Hardware Issues
Asset & License Management To Keep On Top Of Your Technology
Here's What's Included With Our Reliable IT Support
Unlimited Remote Service Desk Via Telephone & Ticketing System
On-SIte Support When Required For Hardware Issues
Automated Updates & Patch Management For Windows & Mac
Advanced Endpoint Protection For Windows and MacOS Devices
Lightining Fast Service Agreements (SLAs) & Rapid Resolution Times
Asset & License Management To Keep On Top Of Your Technology
Support You Can Trust
We follow ITIL aligned processes and use the latest technology to deliver what we believe is the best IT Support available today. With dedicated teams based in London & the South East of England, we provide both remote and onsite IT support to businesses across the region, ensuring fast response times, expert service, and complete peace of mind. Our approach combines industry best practice with a personal touch, keeping your systems running smoothly and your business operating at its best.
Why work with us?
WhizzIT quickly resolves IT issues while proactively monitoring your systems to prevent future problems. Our forward thinking approach keeps your business running smoothly and your team productive.
Frequently Asked Questions (FAQs)
IT Support refers to services that help businesses maintain, troubleshoot, and improve their IT systems. Whether it's fixing hardware issues, managing software updates, or ensuring cybersecurity, our support ensures your business operates smoothly without downtime.
Yes, we offer support solutions tailored for small businesses, ensuring they get enterprise grade technology support at an affordable price.
Yes, we offer support services to businesses across the UK, both remotely and on-site depending on your location.
Simply contact us for a free consultation, and we’ll assess your IT needs to recommend the best support package for your business.
Most essential question for
our service holder
We categorise faults into different critically groups. For example, P1 faults ‘Priority 1’ require immediate attention from our technicians and are reserved for major incidents where your whole business is unable to operate such as internet outages.
These critically groups range from P1 faults down to P5 faults, each of which have their own SLA agreement assigned to them which dictates how quickly our technicians must first respond to the raised ticket and then resolve the fault.
Our onboarding process is simple. We start with a thorough assessment of your current IT systems and business needs. From there, we create a customised support plan, install any necessary tooling for remote assistance, and begin supporting your business. It really is that simple.
We are a small, family run Managed Service Provider that prioritises exceptional service above all else. Unlike a larger Managed Service Provider with thousands of clients, we provide personalised IT Support and build strong relationships with our clients, ensuring your needs are met with care, attention, and a tailored approach. Your satisfaction is our top priority, and we’re committed to being there for you every step of the way.
Who We Serve
We follow ITIL aligned processes and use cutting edge technology to deliver what we believe to be the best support available on the market today.
With dedicated teams based in Hertfordshire and the South East of England, we provide both remote and on-site IT Support to businesses across the regions.
