Dependable IT support for businesses across the capital, with expert advice, same working day response and proactive monitoring, delivered remotely by our UK service desk and onsite by engineers who travel to you.
Our IT support covers the continuous maintenance and management of your users, hardware and infrastructure, so your business keeps running smoothly even when technical issues arise, as they inevitably do.
From simple tasks like password resets and new user setup through to complex challenges like resolving security issues, we follow the ITIL continual improvement model, use cutting-edge technology, respond fast and fix things properly, first time.
Talk to our teamOur technicians securely access your systems from anywhere to resolve issues quickly, from software errors and application updates to security alerts and connectivity problems. No waiting for a visit, minimal disruption and constant access to expert help.
Hands-on help at your premises for anything that needs physical attention, hardware maintenance, system upgrades, network setup and infrastructure management. With engineers in Central London, we're nearby when you need someone in the room.
WhizzIT supports London businesses from a UK service desk backed by field engineers who attend customer sites in person. Our registered London address is 124 City Rd, EC1V 2NX and our engineers are based at Caxton Point Business Centre in Stevenage, travelling into the capital for onsite work. We respond the same working day, and around 60% of issues are resolved on the first call, so plenty never need a visit at all. When a site visit is requested we aim to have an engineer with you the same working day, for the things that genuinely need hands on hardware: a failed switch, a server that will not boot, an office fit-out or a move.
Businesses we support in London include Canbury Insights and BF International — see our client case studies for examples of the work.
Independently assessed against the UK government-backed scheme, so our security fundamentals are verified rather than simply claimed. We help clients certify too.
How Cyber Essentials helps you
A direct partnership with Microsoft. We license, deploy and support Microsoft 365 and Azure for you, with escalation straight to Microsoft when it is needed.
Our Microsoft cloud servicesCyber Essentials is a UK government scheme run by the National Cyber Security Centre, delivered by IASME. You can verify what the certification covers at source.
Day-to-day maintenance and management of your end users, hardware and infrastructure, with fast remote and onsite help.
Learn more 02Microsoft 365, Azure and Google Workspace managed, secured and backed up, including resets, licensing and migrations.
Learn more 03Layered protection for your cloud, devices and data, from Cyber Essentials through to managed detection and response.
Learn more 04Your critical network infrastructure designed, built, monitored and maintained for reliable, secure connectivity.
Learn more 05Office moves, migrations and upgrades planned, deployed and managed without disrupting your team.
Learn more 06Flexible, predictable-cost support packages tailored to how your business works. Talk to us to build yours.
Get in touchEverything your London team needs to stay productive, wrapped into one predictable monthly service.
No rigid packages and no surprises. We price around your team, systems and goals, then give you a clear quote.
Mark Bremner, CEO, MBKB Group · see all 15 reviewsWorking with Billy and the WhizzIT team has been a revelation. Amazing support in set up, outstanding customer service and a pleasure at every interaction.
We resolve IT issues quickly while proactively monitoring your systems to prevent future problems, keeping your London business running smoothly and your team productive.
We cover Central London and the surrounding boroughs. Most issues are resolved remotely by our UK service desk, and when something needs hands on the hardware a field engineer travels to you, aiming for the same working day.
Our support is not a one-size-fits-all solution. We take the time to understand your business, its challenges, goals and requirements, and align our service with your operations and industry.
We've invested in industry-leading IT support and cyber security solutions, and our partnerships with globally recognised vendors bring expert insight and highly competitive pricing.
We don't just fix issues quickly. We proactively monitor your systems to identify and resolve potential problems early, reducing disruption and keeping your team productive.
With over 10 years of experience delivering IT support across London and the UK, we support businesses with anywhere from 5 to 130+ employees. Our UK-based service desk is there during the hours you need it.
See all the areas we coverTell us what is not working and we will tell you what we would do about it. No pressure and no jargon.
Most London IT support pages promise a fast response without saying what that means. These are the commitments we work to, and the figures we measure ourselves against.
| Situation | What happens | Timescale |
|---|---|---|
| You raise an issue | Logged by telephone or through the ticketing system and picked up by the UK service desk | Same working day |
| Most issues | Diagnosed and fixed remotely on the first contact, without a visit | Around 60% resolved on the first call |
| P1 — the business cannot operate | A total outage or a dead server. Highest priority, worked immediately | Immediate attention |
| P2 to P5 | Graded by business impact, each priority carrying its own committed response time so nothing sits unacknowledged in a queue | Committed response per priority |
| A site visit is needed | A field engineer travels to your premises for hardware, network or fit-out work | We aim for the same working day |
Most London providers describe themselves in similar terms, which makes them hard to tell apart. These are the five questions worth asking anyone you shortlist, including us.
A response commitment is only meaningful if it is stated in hours or working days and applies to a defined priority level. Ask for the priority framework and the committed response time at each level, and ask what proportion of issues are resolved on first contact.
A London address does not always mean staffed premises in London, and plenty of providers list a registered or serviced office. Ask where engineers physically work from and how onsite visits are arranged. Our registered address is on City Road and our engineers work from Caxton Point Business Centre in Stevenage, travelling into London for onsite work.
Certifications are checkable, so check them. Cyber Essentials certificates are listed on the IASME certified organisation register, and Microsoft partner status can be confirmed through Microsoft. Be wary of unverifiable claims such as “award-winning” with no named award, or ISO certification that is stated but not evidenced.
For a business of five to a hundred and thirty people, the difference between a named team who know your setup and a rotating first-line queue shows up the first time something breaks. Ask how many people will handle your account and whether the service desk is UK-based.
Before signing, ask what notice you need to give, who owns your documentation and licences, and what handover you would receive if you moved on. A provider confident in the service will answer this without hesitation.
The most common reason London businesses stay with a provider they have outgrown is the fear that changing will be disruptive. In practice, moving managed IT support is an onboarding exercise rather than a migration, and most of it happens in the background.
Talk it through firstLook at what notice your existing agreement requires before you commit to anything. This is the one item that genuinely dictates timing, and it is worth knowing before conversations start.
Make sure you can obtain your own documentation, licence records and administrator credentials. These belong to you rather than to your outgoing provider, and having them to hand makes the handover straightforward.
We review your systems, set up the tooling we need for remote assistance and monitoring, and start supporting your team. Nothing needs to be rebuilt, and your staff keep working as normal while it happens.
London businesses often need more than day-to-day cover. For Microsoft 365 and Azure work see cloud services in London, and for background reading there are our guides on choosing a cyber security company in London and why reliable IT support matters for London small businesses.
We hold partner status with the vendors behind the tools we deploy, so your licensing, support and escalation come direct from the source rather than through a reseller chain.
Book a free consultation and see what five-star, jargon-free IT support feels like.