IT Support
WhizzIT offers dependable IT support for small businesses, helping you stay productive, secure and focused without the stress of managing tech.
- Home
- IT Support
Fast & Effective IT Support
Our IT Support involves the ongoing maintenance and management of your end users, hardware and infrastructure. This ensures your business continues to run smoothly and without interruption, even when technical issues arise, as they inevitably do. Support can cover everything from simple tasks like password resets and setting up new users to more complex challenges like tackling cyber security threats and resolving security issues.
Managed IT Support
Our Managed IT Support Services are meticulously crafted to ensure maximum productivity for your business. We adhere to the ITIL continual improvement model, employing cutting edge technology to provide unparalleled levels of support. Our Remote IT Support services allow swift resolution of technical issues from a distance, while our On-Site Support ensures a hands on approach for more complex problems. With our expertise and commitment to excellence, you can trust us to keep your business functioning smoothly and efficiently.
Remote IT Support
This entails the ongoing maintenance and management of your end users......
On-Site IT Support
On-Site IT Support provides the invaluable service of having a skilled IT technician......
Here's What's Included With Our Managed IT Support
We don’t just offer excellent IT support. We become a strategic partner for businesses of varying sizes, whether you are a small, medium or large organisation.
From general advice and troubleshooting to diagnosing and resolving complex issues, we offer fully managed IT Support services backed by clear service level agreements (SLAs). We take full ownership responsibility for your technology, delivering a best in class level of IT support tailored to your needs.
Unlimited Remote Service Desk By Telephone & Ticketing System
Automated Updates & Patch Management For Windows OS
Advanced Endpoint Protection For Windows and Mac OS Devices
Lightining Fast Service Level Agreements (SLAs) & Rapid Resolution Times
Optional On-SIte Support When Required For Hardware Issues
Asset & License Management To Keep On Top Of Your Technology
Here's What's Included With Our Reliable IT Support
Unlimited Remote Service Desk Via Telephone & Ticketing System
On-SIte Support When Required For Hardware Issues
Automated Updates & Patch Management For Windows & Mac
Advanced Endpoint Protection For Windows and MacOS Devices
Lightining Fast Service Level Agreements (SLAs) & Rapid Resolution Times
Asset & License Management To Keep On Top Of Your Technology
Support You Can Trust
We follow ITIL aligned processes and use cutting edge technology to deliver what we believe to be the best support and customer service available on the market today.
With dedicated teams based in Hertfordshire and the South East of England, we are proud to supporting numerous businesses in the local areas.
Why Choose WhizzIT?
At WhizzIT, we believe that exceptional support goes beyond just fixing technical issues. It is about providing outstanding customer service every step of the way.
Our team is dedicated to delivering fast, reliable and effective solutions while ensuring you always feel supported and valued.
We take the time to understand your business needs, offering tailored support that keeps your systems running smoothly with minimal disruption.
Whether it is troubleshooting technical problems, proactive maintenance or strategic IT guidance, we are committed to providing clear communication and a friendly, professional approach.
Frequently Asked Questions (FAQs)
IT Support refers to services that help businesses maintain, troubleshoot, and improve their IT systems. Whether it's fixing hardware issues, managing software updates, or ensuring cybersecurity, our support ensures your business operates smoothly without downtime.
Yes, we offer support solutions tailored for small businesses, ensuring they get enterprise grade technology support at an affordable price.
Yes, we offer support services to businesses across the UK, both remotely and on-site depending on your location.
Simply contact us for a free consultation, and we’ll assess your IT needs to recommend the best support package for your business.
Most essential question for
our service holder
We categorise faults into different critically groups. For example, P1 faults ‘Priority 1’ require immediate attention from our technicians and are reserved for major incidents where your whole business is unable to operate such as internet outages.
These critically groups range from P1 faults down to P5 faults, each of which have their own SLA agreement assigned to them which dictates how quickly our technicians must first respond to the raised ticket and then resolve the fault.
Our onboarding process is simple. We start with a thorough assessment of your current IT systems and business needs. From there, we create a customised support plan, install any necessary tooling for remote assistance, and begin supporting your business. It really is that simple.
We are a small, family run Managed Service Provider that prioritises exceptional service above all else. Unlike a larger Managed Service Provider with thousands of clients, we provide personalised IT Support and build strong relationships with our clients, ensuring your needs are met with care, attention, and a tailored approach. Your satisfaction is our top priority, and we’re committed to being there for you every step of the way.
Who We Serve
We follow ITIL aligned processes and use cutting edge technology to deliver what we believe to be the best support available on the market today.
With dedicated teams based in Hertfordshire and the South East of England, we provide both remote and on-site IT Support to businesses across the regions.
