Managed IT Services for Insurance

Workload arrives in bursts around renewal dates and after weather events, and capacity has to be there on the day rather than on average. Monitoring that only reports monthly uptime will miss the hour that actually mattered.

Quoting, binding and claims handling all run through a mix of broker software and insurer extranets, each with its own authentication and browser quirks. Keeping that estate stable, patched and accessible is most of the practical support work in this sector.

Where medical or health information is held, the standard for who can see what stops being a matter of tidiness and becomes a matter of lawful basis. Role-based access, logging and reviewed permissions are the mechanics that make that defensible.

MGAs and brokers operating under delegated authority hold data the insurer remains accountable for, which means the insurer's own assurance requirements land on your infrastructure. Expect questions about encryption, retention periods, sub-processors and breach notification timelines, and expect them in a questionnaire rather than a conversation. Having those answers documented in advance turns a two-week scramble into an afternoon.