Fully managed, proactive IT support for your whole team, for a predictable monthly fee.
Break-fix support only reacts once something's already gone wrong. Managed support prevents issues and keeps your business moving.
WhizzIT becomes your outsourced IT team: unlimited service desk, proactive monitoring, endpoint protection and cyber security, all wrapped into one predictable monthly service.
Back to IT SupportWhat's included
Unlimited is a word worth pinning down before you sign anything, because plenty of providers use it and then quietly meter you. For us it means unlimited support requests. If your team needs help, they ask, however often that turns out to be. Nobody is counting tickets and nobody gets a bill at the end of the month for asking too many questions.
Unlimited support requests. If your team needs help, they ask, however often that turns out to be. Nobody is counting tickets and nobody gets a bill at the end of the month for asking too many questions.
A project is still a project. Migrating you to a new system, fitting out a new office, rolling out fifty new laptops or building something from scratch is scoped and quoted separately, because the effort involved has nothing to do with day-to-day support and pretending otherwise would either cost you more every month or cost us the ability to do it well.
Hardware and licences are yours. We will advise, procure and manage them, often at better pricing than you would get direct, but the kit and the subscriptions are not hidden inside the support fee. We would rather tell you where the line sits now than have that conversation when something matters.
It is an easy word to say. Here is what it means in a normal month.
Agents on your machines and servers report disk space, failing drives, missed backups, dropped services and security alerts. Thresholds create a ticket automatically, so the common ones get dealt with before anybody notices, rather than sitting on a dashboard nobody has open.
Operating systems and third-party applications are updated on a defined cadence rather than whenever a user finally clicks the reminder. Unpatched software is still the most common way in, and patch management is one of the five Cyber Essentials controls for exactly that reason.
We keep a live picture of what you own, how old it is and what it costs. That is how you avoid the two classic wastes: paying for subscriptions nobody uses, and running critical work on a machine that should have been replaced two years ago.
Every request lands in the same place and gets graded P1 to P5. A P1 is reserved for something that stops the business, like a total outage or a dead server, and gets immediate attention. Lower priorities still carry a committed response time, so nothing quietly rots at the bottom of a queue.
We'll respond the same working day, and around 60% of issues are resolved on that first contact. When something genuinely needs hands on the hardware, one of our field engineers travels to you and we aim to be with you the same working day.
We deliberately keep our client list small rather than running thousands of accounts, which means the person picking up your ticket has probably worked on your systems before and does not need the whole history explaining again.
Included every month
Independently assessed against the UK government-backed scheme, so our security fundamentals are verified rather than simply claimed. We help clients certify too.
How Cyber Essentials helps you
A direct partnership with Microsoft. We license, deploy and support Microsoft 365 and Azure for you, with escalation straight to Microsoft when it is needed.
Our Microsoft cloud servicesCyber Essentials is a UK government scheme run by the National Cyber Security Centre, delivered by IASME. You can verify what the certification covers at source.
Describe the problem in a sentence. We'll respond the same working day, with no obligation.
Boris Carozzi, Procurement Manager, BF International · see all 15 reviewsHave been using this company for a few months and I couldn't be happier. Very professional and reliable.
Unlimited, friendly service desk whenever your team needs help.
Proactive monitoring stops issues before they bite.
Endpoint protection and cyber security built into every plan.
We hold partner status with the vendors behind the tools we deploy, so your licensing, support and escalation come direct from the source rather than through a reseller chain.
Book a free consultation and we'll tailor it to your business.