IT Support
Fully managed IT support, no ticket limits
Fully managed, proactive IT support for your whole team, for a predictable monthly fee.
Prefer to talk? Call 020 4634 2518 · Rated 5.0 on Google · UK-wide coverage
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- Customer satisfaction
- 100%
- Years of combined experience
- 35+
- Average first response
- 9 min
Overview
Your outsourced IT department
Break-fix support only reacts once something’s already gone wrong. Managed support prevents issues and keeps your business moving.
WhizzIT becomes your outsourced IT team: unlimited service desk, proactive monitoring, endpoint protection and cyber security, all wrapped into one predictable monthly service.
Managed support covers your users, devices and infrastructure continuously rather than ticket by ticket, with proactive monitoring running underneath so problems are picked up before somebody reports them. We are a team of five engineers supporting more than 30 UK businesses, from two-user teams to organisations of 150+ users. WhizzIT is Cyber Essentials certified and a Microsoft Cloud Solution Provider, so our security fundamentals are independently assessed rather than simply claimed. It is priced per user at a fixed monthly cost rather than bundled into rigid packages, so it scales with your team.
IT SupportManaged IT Support
What’s included
- Unlimited remote service desk
- Proactive monitoring and maintenance
- Automated updates and patch management
- Advanced endpoint protection
- Fast SLAs and rapid resolution
- Asset and licence management
Straight answer
What unlimited actually means
Unlimited is a word worth pinning down before you sign anything, because plenty of providers use it and then quietly meter you. For us it means unlimited support requests. If your team needs help, they ask, however often that turns out to be. Nobody is counting tickets and nobody gets a bill at the end of the month for asking too many questions.
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Unlimited support requests. If your team needs help, they ask, however often that turns out to be. Nobody is counting tickets and nobody gets a bill at the end of the month for asking too many questions.
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A project is still a project. Migrating you to a new system, fitting out a new office, rolling out fifty new laptops or building something from scratch is scoped and quoted separately, because the effort involved has nothing to do with day-to-day support and pretending otherwise would either cost you more every month or cost us the ability to do it well.
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Hardware and licences are yours. We will advise, procure and manage them, often at better pricing than you would get direct, but the kit and the subscriptions are not hidden inside the support fee. We would rather tell you where the line sits now than have that conversation when something matters.
Proactive, in practice
What proactive actually looks like
It is an easy word to say. Here is what it means in a normal month.
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Monitoring that acts
Agents on your machines and servers report disk space, failing drives, missed backups, dropped services and security alerts. Thresholds create a ticket automatically, so the common ones get dealt with before anybody notices, rather than sitting on a dashboard nobody has open.
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Patching on a schedule
Operating systems and third-party applications are updated on a defined cadence rather than whenever a user finally clicks the reminder. Unpatched software is still the most common way in, and patch management is one of the five Cyber Essentials controls for exactly that reason.
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Assets and licences reviewed
We keep a live picture of what you own, how old it is and what it costs. That is how you avoid the two classic wastes: paying for subscriptions nobody uses, and running critical work on a machine that should have been replaced two years ago.
Response
What happens when you raise something
Every request lands in the same place and gets graded P1 to P5. A P1 is reserved for something that stops the business, like a total outage or a dead server, and gets immediate attention. Lower priorities still carry a committed response time, so nothing quietly rots at the bottom of a queue.
Included every month
- Unlimited remote service desk by phone and ticket
- Proactive monitoring with automatic ticket creation
- Patch management for operating systems and apps
- Managed endpoint protection
- Asset and licence register kept current
- Onsite engineer visits when needed
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Response times in practice
We’ll respond the same working day, and most issues are resolved on that first contact. When something genuinely needs hands on the hardware, one of our field engineers travels to you and we aim to be with you the same working day.
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People who already know your setup
We deliberately keep our client list small rather than running thousands of accounts, which means the person picking up your ticket has probably worked on your systems before and does not need the whole history explaining again.
Certified & accredited
Credentials you can check
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Cyber Essentials certified
Independently assessed against the UK government-backed scheme, so our security fundamentals are verified rather than simply claimed. We help clients certify too. How Cyber Essentials helps you -
Microsoft Cloud Solution Provider
A direct partnership with Microsoft. We license, deploy and support Microsoft 365 and Azure for you, with escalation straight to Microsoft when it is needed. Our Microsoft cloud services
Cyber Essentials is a UK government scheme run by the National Cyber Security Centre, delivered by IASME. You can verify what the certification covers at source.
Ready when you are
Tell us what is slowing your team down
Describe the problem in a sentence. We’ll respond the same working day, with no obligation.
Have been using this company for a few months and I couldn’t be happier. Very professional and reliable.
How we help
What we deliver
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Support
Unlimited, friendly service desk whenever your team needs help.
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Prevent
Proactive monitoring stops issues before they bite.
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Secure
Endpoint protection and cyber security built into every plan.
Good to know
Frequently asked questions
Not covered here? Ask us directly — same working day response.
020 4634 2518What is managed IT support?
We act as your IT department for a fixed monthly fee. That covers an unlimited service desk, proactive monitoring, patching, endpoint security and onsite visits when something needs hands on it. The point is that most problems get caught or fixed before they interrupt anyone.
How is it different from break-fix?
Break-fix pays someone to turn up after it has already gone wrong, which means your costs are unpredictable and your provider only earns when you have problems. Managed support inverts that. We are paid the same whether your month is quiet or chaotic, so we have every reason to make it quiet.
What does unlimited actually include?
Unlimited support requests. Ask as often as you need, with no per-ticket charging. Project work is scoped separately, because migrations, office moves and large rollouts are a different kind of job. Hardware and licences are yours, though we procure and manage them for you.
Is it suitable for smaller teams?
Yes, and small teams often feel the benefit fastest, because there is nobody internally who can absorb an IT problem. The scope is matched to your size, so you are not paying for enterprise processes you will never use.
Can you work alongside our existing IT person?
Often that is the best arrangement. We take the day-to-day tickets, monitoring and patching so they can concentrate on the things only they can do, or we sit behind them as escalation and holiday cover. Either way they stop being the single point of failure.
How does onboarding work?
We assess what you have and what the business actually needs, agree a support plan, deploy the tooling we use for remote support, monitoring and patching, then go live. You get a named point of contact rather than a ticket portal and a shrug.
Technology partners
Brands we partner with
We hold partner status with the vendors behind the tools we deploy, so your licensing, support and escalation come direct from the source rather than through a reseller chain.
