How WhizzIT set up MBKB Group's IT environment and has kept it running smoothly ever since, with personal, responsive support behind every interaction.
For a growing, people-focused organisation, IT has to just work: staff spread across locations, learners depending on systems being available, and a leadership team that needs technology handled so it can focus on delivery. Getting the initial setup right, and having genuinely responsive support behind it, was the priority.
WhizzIT handled the setup of the group's IT environment and has provided ongoing support ever since. Every interaction is handled personally, clear communication, quick responses and a team that takes ownership of issues until they're resolved.
Across more than 140 supported staff, issues are picked up in an average of 9 minutes and resolved in an average of 1 hour 20 minutes. The CEO describes working with WhizzIT as a revelation: an amazing setup experience, outstanding customer service, and the confidence of knowing the organisation's IT is in safe hands.
"Working with Billy and the WhizzIT team has been a revelation, amazing support in set up, outstanding customer service and a pleasure at every interaction."
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