Case study · Education
IT in safe hands for a growing training provider
How WhizzIT set up MBKB Group’s IT environment and has kept it running smoothly ever since, with personal, responsive support behind every interaction.
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Case study
How the project ran
- Client
- MBKB Group
- Sector
- Education
- Services
- IT Support, Managed Cloud Services, IT for Business Services
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The challenge
What they needed
For a growing, people-focused organisation, IT has to just work: staff spread across locations, learners depending on systems being available, and a leadership team that needs technology handled so it can focus on delivery. Getting the initial setup right, and having genuinely responsive support behind it, was the priority.
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Our approach
What we did
WhizzIT handled the setup of the group’s IT environment and has provided ongoing support ever since. Every interaction is handled personally, clear communication, quick responses and a team that takes ownership of issues until they’re resolved.
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The outcome
Where they are now
Across more than 140 supported staff, issues are picked up the same working day and resolved in an average of 1 hour 20 minutes. The CEO describes working with WhizzIT as a revelation: an amazing setup experience, outstanding customer service, and the confidence of knowing the organisation’s IT is in safe hands.
- Same day
- First response
- 1h 20m
- Average time to resolution
- 140+
- Staff supported
No obligation
Not sure where to start?
Tell us the problem and we will point you to the right fix, even if that turns out not to be us.
Billy gave me a wonderful service. I would recommend him highly.
Working with Billy and the WhizzIT team has been a revelation, amazing support in set up, outstanding customer service and a pleasure at every interaction.
Services used
How we help MBKB Group
- IT SupportResponsive, personal day-to-day support for 140+ staff across locations.
- Managed Cloud ServicesCloud platforms managed, secured and backed up so systems are always available.
- IT for Business ServicesSecure, always-on IT shaped around a fast-moving professional services organisation.
- Hospitality The Portland Hotel Group Phone-first IT support across a hotel, restaurant and sports bar: hospitality IT that never clocks off.
- Healthcare Ixia Clinical A smooth migration from Google Workspace to Microsoft 365, with ongoing support a phone call away.
- Construction GH Building & Landscaping Reliable, phone-first support for a construction business that needs answers on site, not ticket numbers.
Technology partners
Brands we partner with
We hold partner status with the vendors behind the tools we deploy, so your licensing, support and escalation come direct from the source rather than through a reseller chain.
Written and maintained by the WhizzIT team. Cyber Essentials certified and a Microsoft Cloud Solution Provider.