Keeping a hotel group’s IT running, every day of the week

Hospitality businesses live and die by systems that guests never see: bookings, payments, tills, Wi-Fi, music and screens. Across three distinct venues, hotel, restaurant and sports bar, the group needed IT that simply works, and a partner who picks up the phone the moment it doesn’t. With a small management team wearing many hats, long support queues and ticket portals weren’t an option; issues needed resolving fast, often outside standard business hours.

WhizzIT provides ongoing IT support across all of the group’s venues, covering the systems day-to-day trade depends on. Support is phone-first: a call gets straight through to an engineer who knows the sites and their setup, rather than a queue or a call-back promise. When the group refurbished its sports bar and grill, we supported the technology side of the fit-out, making sure the new venue’s IT was ready alongside everything else.

The group gets reliable IT across all venues and a single number to call when anything needs attention, with issues typically handled there and then. That reliability, at a price that makes sense for an independent hospitality business, is why they’ve stayed with us.