Remote IT Support Leicester
Secure remote access to resolve software errors, updates, security alerts and connectivity problems quickly, no waiting for a visit.
IT Support Leicester
IT support in Leicester
IT support for Leicester businesses: proactive monitoring, fast response and expert engineers, remote and onsite.
What it covers
Support that keeps Leicester businesses running
We provide the ongoing maintenance and management of your users, hardware and infrastructure, from password resets to cyber security threat management, following the ITIL continual-improvement model.
Most issues are resolved remotely and fast. When something needs hands on hardware, our engineers travel to you, so Leicester businesses get quick fixes and minimal disruption.
Onsite IT Support Leicester
Hands-on help for hardware, networks and infrastructure, with proactive monitoring and rapid response to critical issues.
No obligation
Not sure where to start?
Tell us the problem and we will point you to the right fix, even if that turns out not to be us.
Covering Leicester and the East Midlands
IT support for Leicester businesses
Leicester's economy leans hard towards manufacturing, textiles and distribution, and the East Midlands as a whole is one of the country's logistics centres. Those businesses tend to run a mix that office-only IT advice does not cover: desks, a production or warehouse floor, and stock or scheduling systems that cannot be down for long.
Managed IT is a good fit precisely because the monitoring and patching happen quietly in the background, the service desk answers the same working day, and a field engineer is dispatched when the problem is physical rather than remote.
How we support manufacturing businesses
Certified & accredited
Credentials you can check
Cyber Essentials certified
Independently assessed against the UK government-backed scheme, so our security fundamentals are verified rather than simply claimed. We help clients certify too.
How Cyber Essentials helps you
Microsoft Cloud Solution Provider
A direct partnership with Microsoft. We license, deploy and support Microsoft 365 and Azure for you, with escalation straight to Microsoft when it is needed.
Our Microsoft cloud servicesWhat we doEverything IT,
Everything IT,
under one roof
From day-to-day support to cyber security and full projects, we look after the lot so Leicester businesses can focus on what they do best.
01
IT Support
The ongoing maintenance and management of your end users, hardware and infrastructure, keeping you running day to day.
Learn more 02Cyber Security
Robust protection for your cloud, devices and data, aligned to Cyber Essentials best practice.
Learn more 03Managed Cloud Services
Microsoft 365, Azure and Google Workspace managed end to end, secure, backed up and always available.
Learn more 04Network Management
Reliable, resilient networks designed, built and monitored by our engineers.
Learn more 05IT Project Management
Office moves, migrations and upgrades delivered on time, without disrupting your team.
Learn more 06IT Support Packages
Predictable, fixed-cost packages that cover your whole team. Get in touch for the right fit.
Learn more
No obligation
Not sure what level of support you need?
Tell us how your team works day to day and we will put together a plan that fits, with no obligation.
Daisy Pringle, Founder, DP Music · see all 15 reviewsAmazing IT services. Very efficient and professional with great communication throughout.
Managed IT support
What's included
Everything a Leicester team needs to stay productive, in one predictable monthly service.
- Unlimited remote service desk by phone and ticketing
- Automated Windows and Mac updates and patch management
- Advanced endpoint protection for Windows and macOS
- Fast SLAs and rapid resolution times
- Optional onsite support when required
- Asset and licence management
9 min
Average first response
60%
Resolved on first call
100%
Satisfaction rate
Straight answers
Prefer to talk it through?
We answer the phone ourselves. No call queues and no ticket numbers just to ask a question.
Why WhizzIT
Why Leicester businesses choose WhizzIT
We resolve issues quickly while proactively monitoring your systems to prevent future problems.
Expert engineers
Covering London and the South East, we're perfectly positioned to support businesses across the region, most issues resolved remotely, onsite when you need us.
Tailored support
Not a one-size-fits-all solution. We take time to understand your business, its goals and industry, and align our service accordingly.
Industry-leading tools
We've invested in leading IT support and cyber security solutions, and our vendor partnerships bring expert insight and competitive pricing.
Proactive approach
We don't just fix issues fast, we proactively monitor your systems to catch and resolve problems early, reducing disruption.
Good to know
IT support in Leicester: frequently asked questions
No. Our offices are at 124 City Rd in London and Caxton Point in Stevenage, and we would rather say so than list a virtual address in Leicester. The city is covered by our UK service desk plus field engineers who travel to customer sites. Most issues never need a visit: we respond the same working day and around 60% are resolved on the first call. When a visit is requested we aim to have an engineer with you the same working day.
Yes, and they are a different job from an office. The priorities are coverage and resilience: Wi-Fi that works the length of the building, scanners and shared terminals that stay online, and a network that does not fall over at the busiest moment. Both sides sit under one agreement.
Yes. We are a Microsoft Cloud Solution Provider, so licensing, deployment and support come directly from us and escalation goes straight to Microsoft rather than through a reseller chain. That covers day-to-day Microsoft 365 administration as well as Azure infrastructure.
Faults are graded P1 to P5, each with its own SLA. P1 means the business cannot operate, a total outage or a dead server, and gets immediate attention. Everything below still carries a committed response time, so lower-priority tickets are not left to drift.
Yes, and it is a common arrangement. We can take the day-to-day tickets, monitoring and patching so your internal person concentrates on projects and the things only they can do, or we can sit behind them as escalation and holiday cover only.
Technology partners
Brands we partner with
We hold partner status with the vendors behind the tools we deploy, so your licensing, support and escalation come direct from the source rather than through a reseller chain.
Ready when you are
Ready for dependable IT support in Leicester?
Book a free consultation and see what five-star, jargon-free IT support feels like.